Effective Date: 18th June 2025

1. Introduction

Bahari Bliss ("we," "our," or "us") is committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, email, phone, or in person.

2. Information We Collect

We may collect the following personal data:

• Identification Information: Full name, address, phone number, and email address.
• Booking Details: Dates of stay, number of guests, and special requests.
• Payment Information: Billing address and payment method details (processed securely via third-party payment processors; we do not store credit card numbers).
• Communication Records: Correspondence via email, phone calls, or messaging platforms.
• Technical Data: IP address, browser type, and browsing behavior on our website (collected via cookies and analytics tools).
• Other Information: Any additional information you provide voluntarily, such as dietary preferences or special accommodations.

3. How We Use Your Information

Your personal data is used for the following purposes:

• Booking Management: To process reservations, send confirmations, and manage your stay.
• Customer Service: To respond to inquiries, requests, and provide support.
• Payment Processing: To facilitate secure payment transactions.
• Marketing Communications: To send newsletters, promotions, or updates (only with your explicit consent).
• Legal Obligations: To comply with applicable laws, regulations, and tax requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under the rental agreement.
• Legal Compliance: To meet legal and regulatory requirements.
• Consent: For marketing communications and optional services, based on your explicit consent.
• Legitimate Interests: To improve our services and enhance guest experience, provided such interests are not overridden by your rights.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Trusted third parties who assist in operating our business, such as payment processors and IT support, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights and property.
• Successors: In the event of a business transfer or sale, your data may be transferred to the new owners.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Records: Retained for 7 years to comply with legal and tax obligations.
• Marketing Data: Retained until you withdraw your consent or unsubscribe.
• Technical Data: Retained for 12 months for analytics purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.

8. Your Rights

Subject to applicable laws, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected]

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware of such data, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you directly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bahari Bliss
P.O. Box 45757-00100 Nairobi, Kenya
Email: [email protected]
Phone: +254 725 208313